{"id":25044,"date":"2026-06-16T09:25:43","date_gmt":"2026-06-16T09:25:43","guid":{"rendered":"https:\/\/vigorlove.com\/?page_id=25044"},"modified":"2026-06-17T07:57:02","modified_gmt":"2026-06-17T07:57:02","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/vigorlove.com\/en\/refund-policy\/","title":{"rendered":"Refund policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"25044\" class=\"elementor elementor-25044\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-af95ad4 e-flex e-con-boxed e-con e-parent\" data-id=\"af95ad4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-81d0c93 e-con-full e-flex e-con e-child\" data-id=\"81d0c93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c6c311 elementor-widget elementor-widget-wd_text_block\" data-id=\"9c6c311\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h3>RETURN REFUND<\/h3>\n<p class=\"ds-markdown-paragraph\" data-imt-p=\"1\"><strong data-imt-p=\"1\">14-Day Post-Sales Money Back Guarantee<\/strong><br \/>\nWe offer a\u00a0<strong>14-day return policy<\/strong>. If you are not satisfied with our product and it is\u00a0<strong>unopened and unused<\/strong>, you can return it for a full refund.<\/p>\n<p class=\"ds-markdown-paragraph\"><strong data-imt-p=\"1\">Please Note:<\/strong><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\" data-imt-p=\"1\">For health and hygiene reasons, we\u00a0<strong>cannot accept returns<\/strong>\u00a0if the product has been opened, worn, or used.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\" data-imt-p=\"1\">To initiate a return, contact our customer support at\u00a0<strong><a href=\"mailto:support@vigorlove.com\" target=\"_blank\" rel=\"noopener noreferrer\">support@vigorlove.com<\/a><\/strong>\u00a0for approval and return instructions.<\/p>\n<\/li>\n<\/ul>\n<h3><strong data-imt-p=\"1\">Order Cancellation Policy<\/strong><\/h3>\n<ol>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong data-imt-p=\"1\">Cancellation Window:<\/strong><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\" data-imt-p=\"1\">You may cancel your order\u00a0<strong>within 24 hours<\/strong>\u00a0of purchase, provided the order has not yet been processed for shipping.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\" data-imt-p=\"1\">After 24 hours, cancellations are subject to approval based on order status.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong data-imt-p=\"1\">Order Processing Time:<\/strong><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\" data-imt-p=\"1\">We typically process and ship orders\u00a0<strong>within 1-2 business days<\/strong>.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\" data-imt-p=\"1\">If your cancellation request is submitted\u00a0<strong>before shipment processing begins<\/strong>\u00a0and within the 24-hour window, we will issue a full refund.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-imt-p=\"1\">Important cancellation instructions:<br \/>\nIf the consumer cancels the order before the delivery time and within the time specified by the website for canceling the order, the order can be canceled;<\/li>\n<\/ol>\n<h3><strong data-imt-p=\"1\">Return Shipping Address<\/strong><\/h3>\n<p class=\"ds-markdown-paragraph\" data-imt-p=\"1\"><strong>Location:<\/strong>\u00a0Futian District, Shenzhen City, Guangdong Province, China<br \/>\n<strong>Detailed Address:<\/strong>\u00a011th Floor, Building A, New Century Business Center<br \/>\n<strong>Postal Code:<\/strong>\u00a0518000<\/p>\n<p class=\"ds-markdown-paragraph\"><em data-imt-p=\"1\">(Please include the original invoice and ensure the package is securely sealed.)<\/em><\/p>\n<p data-imt-p=\"1\">\nPlease Note: For health and hygiene reasons, we cannot offer refunds or exchanges if the products have been opened, worn or used. To request a return, please contact our customer support team (<a title=\"mailto:support@vigorlove.com\" href=\"mailto:support@vigorlove.com\" target=\"_blank\" rel=\"noopener\">support@vigorlove.com<\/a>) to accept the return and get instructions on how to proceed.<\/p>\n<p data-imt-p=\"1\">\nWrong product ordered<br \/>\nIf you change your mind or realize that you have ordered an incorrect product, please contact our customer service (<a title=\"mailto:support@vigorlove.com\" href=\"mailto:support@vigorlove.com\" target=\"_blank\" rel=\"noopener\">support<\/a><a title=\"mailto:support@vigorlove.com\" href=\"mailto:support@vigorlove.com\" target=\"_blank\" rel=\"noopener\">@vigorlove.com<\/a>), we are able to modify or cancel your order before the product is dispatched from our warehouse.<\/p>\n<p data-imt-p=\"1\">If your product has already been shipped, we can no longer make changes.<\/p>\n<p data-imt-p=\"1\">\nWrong product received<br \/>\nWhat if your incorrect order has already been shipped? Or what if there is an error in the product being shipped to you? There are 2 ways to save your money:<\/p>\n<p data-imt-p=\"1\">1. Please reject the package upon delivery and mark Return to Sender (RTS).<\/p>\n<p data-imt-p=\"1\">2. Please contact us within 48 hours of receiving the package, we will be happy to guide you through the return process.<\/p>\n<p data-imt-p=\"1\">\nProduct not received<br \/>\nIf your product was not delivered at all or was lost(not including stolen), please contact our customer service (<a title=\"mailto:support@vigorlove.com\" href=\"mailto:support@vigorlove.com\" target=\"_blank\" rel=\"noopener\">support<\/a><a title=\"mailto:support@vigorlove.com\" href=\"mailto:support@vigorlove.com\" target=\"_blank\" rel=\"noopener\">@vigorlove.com<\/a>), we will investigate the matter with the logistics carrier, then arrange a replacement as soon as possible. .<\/p>\n<p data-imt-p=\"1\">\nDamaged or defective product<br \/>\nIf you have received a damaged or defective product, please contact our customer service (<a title=\"mailto:support@vigorlove.com\" href=\"mailto:support@vigorlove.com\" target=\"_blank\" rel=\"noopener\">support<\/a><a title=\"mailto:support@vigorlove.com\" href=\"mailto:support@vigorlove.com\" target=\"_blank\" rel=\"noopener\">@vigorlove.com<\/a>) to clearly detail the problems you are having, we will replace or refund your order at our discretion.<\/p>\n<p data-imt-p=\"1\">We need you to return the faulty product and all accompanying accessories, with their original packaging.<\/p>\n<p data-imt-p=\"1\">For countries where adult products are banned:<\/p>\n<p>Please note that we will try our best to help the goods pass customs, but we cannot guarantee it. Once the goods are detained, we cannot bear all losses.<\/p>\n<p data-imt-p=\"1\">\nAny other return request<br \/>\nIf you still need help with any other return request, please contact our customer service (<a title=\"mailto:support@vigorlove.com\" href=\"mailto:support@vigorlove.com\" target=\"_blank\" rel=\"noopener\">support<\/a><a title=\"mailto:support@vigorlove.com\" href=\"mailto:support@vigorlove.com\" target=\"_blank\" rel=\"noopener\">@vigorlove.com<\/a>), who will be happy to answer all your questions.<\/p>\n<p data-imt-p=\"1\">If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.<\/p>\n<p data-imt-p=\"1\">If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RETURN REFUND 14-Day Post-Sales Money Back Guarantee We offer a\u00a014-day return policy. If you are not satisfied with our product<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25044","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/vigorlove.com\/en\/wp-json\/wp\/v2\/pages\/25044","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vigorlove.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vigorlove.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vigorlove.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vigorlove.com\/en\/wp-json\/wp\/v2\/comments?post=25044"}],"version-history":[{"count":13,"href":"https:\/\/vigorlove.com\/en\/wp-json\/wp\/v2\/pages\/25044\/revisions"}],"predecessor-version":[{"id":25066,"href":"https:\/\/vigorlove.com\/en\/wp-json\/wp\/v2\/pages\/25044\/revisions\/25066"}],"wp:attachment":[{"href":"https:\/\/vigorlove.com\/en\/wp-json\/wp\/v2\/media?parent=25044"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}